Your privacy questions answered
We collect your full name, email, phone number, date of birth and residential address to verify your identity. For deposits and withdrawals, we also request your banking details for DANA, OVO, GoPay or QRIS. Your device information and IP address are logged automatically to detect fraud and maintain account security.
We delete your personal information within 30 days of account closure, where local law permits. Transaction records may be retained longer if Indonesian tax or banking regulations require it. You can request a final data export before deletion via our support team.
Yes. Email our support team with your request, or use the Data Access option in your Account Settings. We'll compile all stored data — profile info, login history, deposit and withdrawal records, game activity — into a single file and send it to your registered email within five business days.
No. DANA, OVO, GoPay and QRIS payments are processed by certified payment gateways; we don't share your banking credentials with anyone. We never sell your personal data to advertisers, marketers or third-party services. Your information stays with miitoto and our payment providers only.
Go to Settings, then Account Details. Update your email or phone directly in the form. Changes take effect immediately. If you change your email, we'll send a verification link to your old address to confirm the change for security reasons.
Contact our live chat support right away or email us with the details. We'll review your login history and lock your account if we spot unauthorised access. Change your password immediately, and we can help you secure your withdrawals and report the incident.
Yes, we use cookies to keep you logged in and remember your game preferences. You can disable cookies in your browser settings, but you'll need to enter your password each time you visit. Essential cookies for account security cannot be turned off without losing login functionality.
